Refund Policy
Last updated: October 6, 2026
Most products are final sale because of limited drops and made-to-order production. If your item arrives damaged, misprinted or defective, we're here to make it right.
This policy covers products bought from the Lagoon of Randomness™ shop. Services from CTRL+R Studio™ are covered by the Service Agreement.
Eligible Return Reasons (within 14 days of delivery)
- Damage on arrival, such as rips, tears or broken stitching
- Printing issues, such as misaligned graphics or color bleed
- Manufacturing flaws that affect wearability
- The wrong item or size compared with your order confirmation
Non-Refundable Issues
- Ordering the wrong size, color or style
- Changing your mind after the item is made
- Wear, washing damage or alterations after delivery
- Delays caused by the carrier or customs once the package has shipped
How to Make a Claim
- Email contactus@lagoonofrandomness.com within 14 days of delivery.
- Include your order number, the reason, and clear photos of the problem and the label inside the item.
- We review claims within 5–7 business days. In most cases you don't need to send the item back; if we do need it, we'll email you the return address and a prepaid label.
Lost Packages
If tracking hasn't updated for 10 business days, or shows the package as delivered and you can't find it, contact us within 14 days of the expected delivery date. We'll open a claim with the carrier and send a replacement or a refund once it's confirmed lost.
Cancellations
You can cancel an order for a full refund within 2 hours of placing it by emailing us. After that, the order may already be in production and can't be canceled.
What Is Refunded
- Item price and sales tax: refunded in full for approved claims.
- Shipping: refunded when the item was damaged, defective, wrong or lost.
- Discount codes: you're refunded the amount you actually paid. Used codes aren't reissued unless the whole order is canceled.
- Customs and import fees charged by another country aren't refundable by us.
Review & Refund Process
Approved refunds go back to the original payment method through PayPal, and you'll get a confirmation email. They usually appear within 5–10 business days, depending on your bank or card issuer.
Questions?
Lagoon of Randomness™ LLC · Fort Lauderdale, Florida · contactus@lagoonofrandomness.com