3-month minimum term for every monthly retainer.
15–30 days’ notice to cancel or pause, submitted through the client portal.
Monthly automatic billing through PayPal. Florida law and binding AAA arbitration.
1. Parties and acceptance
This Service Agreement (the “Agreement”) is between Lagoon of Randomness™ LLC, operating CTRL+R Studio™ (“Lagoon of Randomness,” “we,” “us”), and the business identified at checkout or in the written order (the “Client”). The Client accepts this Agreement by checking the acceptance box at checkout, by approving a PayPal subscription for a retainer, or by signing an order that references it. The date, time and version accepted are recorded on the Client’s account.
2. Services and scope
- We provide the retainer the Client selects, as described on the Services & Pricing page and listed in the Client’s portal under “Your services.”
- Each engagement begins with a kickoff that confirms the business objective, decision rights, meeting cadence, deliverables, dependencies and success measures. The monthly scope is confirmed in writing (portal message or email).
- Work outside the agreed monthly scope is quoted separately and starts only after the Client approves it.
- Unused capacity in a month does not roll over unless agreed in writing.
- Services are delivered remote-first. On-site work is scheduled by agreement, and approved travel costs are paid in advance by the Client.
3. Fees and billing
- The retainer fee is billed monthly, in advance, as a PayPal subscription, starting on the subscription start date and renewing on the same day each month.
- Fees do not include media spend, software, data and third-party tools, production crews, developers and specialist vendors, large-volume production beyond scope, or travel and related expenses. These are quoted and approved separately.
- If a payment fails, PayPal retries it. Work may be paused while a payment is past due, and the minimum term is extended by any period of non-payment.
- Monthly fees reserve the team’s capacity for that month and are non-refundable once the billing period begins, except where required by law.
4. Minimum term
Every monthly retainer has a minimum term of 3 consecutive months from the start date. This is the time needed to settle into the account, build the system and show real results. The fees for the full minimum term are owed even if the Client stops the subscription before it ends. After the minimum term, the retainer continues month to month until cancelled under Section 5.
5. Cancellation and pause
- Cancellation and pause requests are made in writing through the client portal (or by email to contactus@lagoonofrandomness.com) 15 to 30 days before the requested effective date, so both parties can coordinate a proper handoff and transition.
- A cancellation takes effect no earlier than the end of the minimum term. Billing continues as normal through the effective date.
- Pauses are approved by agreement. Paused months do not count toward the minimum term, and billing is suspended for the agreed pause period.
- Cancelling the PayPal subscription directly does not by itself end this Agreement or release fees owed for the minimum term or the notice period.
- On cancellation we deliver a handoff of work in progress, final deliverables paid for, and access transfers for any accounts managed on the Client’s behalf.
6. Client responsibilities
The Client provides timely access to accounts, data, brand assets and decision-makers, and reviews and approves work within reasonable timeframes. Delays in access or approvals shift timelines accordingly and do not reduce fees.
7. Results
Marketing outcomes depend on market conditions, offer strength, budget, data quality, team capacity and implementation. Past performance illustrates experience; results are not guaranteed.
8. Ownership and accounts
- Ad accounts, pages, pixels, analytics properties and CRM data remain in the Client’s name, with access granted to the studio.
- Once paid for, final deliverables created specifically for the Client belong to the Client.
- Our pre-existing tools, templates, methods, frameworks and AI workflows remain ours; the Client receives the right to use any that are embedded in its deliverables.
- We may reference non-confidential work in our portfolio unless the Client asks us not to in writing.
9. Confidentiality
Each party keeps the other’s non-public business information confidential and uses it only to perform this Agreement. This obligation survives termination.
10. Communication
The client portal is the primary channel for requests, approvals and notices. Messages sent in the portal or by email to contactus@lagoonofrandomness.com count as written notice.
11. Limitation of liability
Neither party is liable for indirect, incidental or consequential damages. Our total liability under this Agreement is limited to the fees the Client paid in the three months before the claim arose.
12. Governing Law and Dispute Resolution
This Agreement shall be governed by and construed in accordance with the laws of the State of Florida. In the event of any dispute arising out of or relating to this Agreement, Lagoon of Randomness™ LLC and the Client (collectively, the “Parties”) agree to submit the dispute to binding arbitration in accordance with the rules of the American Arbitration Association (AAA). The prevailing party in any arbitration or legal proceeding arising out of or relating to this Agreement shall be entitled to recover reasonable attorneys’ fees and costs. This provision shall survive the termination or expiration of this Agreement.
13. Changes to this Agreement
New versions apply to retainers booked after they are published. Existing clients are notified in the portal before any change applies to them.